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Hi Tony
Thought I would forward this to you as we had a win against Royal Resorts. As our lawyer said we were lucky that we knew about the 5 day cooling off period, this of course is international law, no matter where you sign a contract if it is an Australian business / contract you have 5 working days to change your mind. Always put the cancellation in writing either by personal email or via their website.
We hope that this can help others in the future. Thank you for all your help and assistance when we needed it.
We are happy for you to post any of our stuff, please just block our names out.
Kind regards
xxxxxxxxxx
From: Rakhend
Sent: Wednesday, May 11, 2011 1:06 PM
Toxxxxxxx
Cc:xxxxxx
Subject: Membership- Royal Resorts

To

Mr. & Mrs. xxxxxxxxxxxx

Ref: Agreement no- xxxxxxxxxxxxx

Dear Mr. & Mrs. xxxxxxxxxxx

This is with reference to the above mentioned agreement.

As per your request we have cancelled your agreement and refunded in full, the deposit of AUD5750 paid by you. The refund has been processed back to your credit card. Your credit card company would take 3 to 4 working days to transact the amount. Attached is the copy of Refund Transaction Receipt.

We would like to inform you that free holiday voucher which was given to you is still valid for use and you are most welcome to use it.

Should you wish to use it, please complete the form and email it to our customer service office at rex@royalperspective.com This would enable you to experience the Hospitality and Standard offered by Royal Resorts.

Yours Sincerely

For Royal Resorts

Raken
Manager
Owner Relations Dept.

royal-resorts-logo Karma Royal Building | Nr Carrefour, Sunset Road, Kuta, Denpasar, Bali 80361, Indonesia

Tel: +62 361 764 144 | Fax: +62 361 750 598 | Email: ownerrelations@royalperspective.com | www.royalresorts.com.au

India - Goa, Tel: +91 832 6693491

Bali, Indonesia | Phuket, Thailand | Chiang Mai, Thailand | Goa, India | Jaipur, India | Kerala, India | Bansko, Bulgaria

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